Disconnection and Cancellation Policies
What happens if I am disconnected during a game?
If you are disconnected during a game, the software will try to
connect you again and put you straight back into the game. If you have
reconnected before your hand has timed out, then you can continue
playing. However, if your hand does time out before you can reconnect
you will automatically be put all-in. More details can be found in our
Disconnection Policy.
I am having Game Speed and/or Connection Issues
To resolve this matter please try implementing the following measures
to allow your computer and connection to cope better;
- Click the "settings" button in the software.
- Click on the "Window" tab and select "Lobby
Window". This will open all new tables and games within the
Bet on USA Lobby window and will save resources.
If you still find that you are experiencing poor performance then;
- Click the "settings" button then click the
"performance" tab and slide the button further towards the
"performance" side until you find that the software is running
more smoothly.
If all of these measures fail try turning off any other programs that
are running in the background. Also, running instant messenger programs
and downloads/streaming audio or video in the background can increase
lag in dial up and low-end broadband connections.
We also strongly recommend removing any adware and spyware from your
computer. These are a common problem with using the internet, and can
slow down even the fastest computers enough to affect your connection
latency. A suggestion would be the spyware/adware removal program that
Microsoft provides
here, but there are many other free and commercially available
removal products on the internet.
If nothing that has been suggested helps, contact your ISP's tech
support department and find out if they are having issues in your area.
Disconnection PolicyThe following
terms and conditions, unless otherwise
specifically stated by Bet on USA in
writing, describe the rules and procedures
that regulate all Players' rights in regards
to disconnection and game cancellation:
- Disconnect
Protection protects players in the
event that their internet connection
is lost while involved in a pot. If
a player is disconnected and has
Disconnect Protection available, the
server will allow them to continue
the hand by either marking them as
"All In" for the amount they have
contributed to the pot, or checking
if the option is available.
- Disconnection
Protection is not to be used for any
other purpose besides a legitimate
disconnection. Misuse of this
policy, in any way, by intentional
disconnection may result in;
forfeiture of winnings, tournament
disqualification, loss of
Disconnection Protection or
expulsion.
- The Bet on USA
software has been designed to detect
if a player has had a legitimate
disconnection before implementing
the Disconnection Protection. If a
player gets "timed out" by simply
not acting on their turn in order to
try and get the Disconnection
Protection, they will be folded.
- All Players must
accept the risk of disconnection. If
a disconnection occurs (they can and
do happen), connect/log on and
continue playing as soon as
possible. At no time will Bet on USA
assume responsibility for
disconnections or disconnected
players, regardless of cause. To
help limit the risk of possible
disconnections contact your ISP for
advice.
- Bet on USA reserves
the right to change and modify this
policy and make final decisions on
all matters herein at its sole
discretion. Any policy changes and
relevant information will be
communicated through Bet on USA
(electronic and/or written).
- Bet on USA reserves
the right to make final decisions on
all matters herein at its sole
discretion. Decisions will be
communicated through Bet on USA
(electronic and/or written).
Community/Private Game Disconnect
Protection:
- Each player is
limited to the use of 1 Disconnect
Protection within a 24 hour period
for live game play.
- A Player may
request for a Disconnect Protection
reset by contacting support.
Tournament Game Disconnect Protection:
- Disconnect
Protection is not available for all
Single-Table and Multi-Table
tournaments. You will be folded if
you lose connection and your blinds
will be paid until you return.
Game Cancellation Policy
COMMUNITY/PRIVATE GAMES: Each player will
be refunded back the exact amount of money
he or she had at the start of the hand at
the time of cancellation.
SINGLE-TABLE TOURNAMENTS: If a Tournament
is cancelled because for technical reasons,
any players who were eliminated prior to
cancellation will lose their buy-in and
entry fee. Remaining players will have their
buy-in and entry fee refunded and will
receive an equal share of the buy-in monies
of the eliminated players. The eliminated
players' buy-in monies is equally divided
regardless of chip standing at the time of
cancellation.
MULTI-TABLE TOURNAMENTS: If a Tournament
is cancelled because for technical reasons,
any players who were eliminated prior to
cancellation will lose their buy-in and
entry fee. Remaining players will be
refunded:
- The prize money
that would be awarded to the next
eliminated player from the
tournament will be awarded to all
remaining players at the time of
cancellation.
- Of the prize pool
left after distribution according to
point 1, 50% will be distributed
equally between all remaining
players and 50% will be distributed
on a percentage basis according to
chip count at the time of
cancellation.
- The player's entry
fee.
All use of Bet on USA is further governed
by the Bet on USA
Terms and Conditions of
Use. |